Privacy Policy for The Shake & Sip

1. Introduction

Welcome to The Shake & Sip. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This comprehensive privacy policy explains our approach to privacy and how we handle your personal information.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Full Name
• Contact Information (Phone Number, Email Address)
• Postal Address
• Event Details
• Payment Information
• Communication Records
• Preferences and Special Requirements

2.2 Non-Personal Information

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Geographical Location

3. How We Collect Information

3.1 Direct Collection

• Website Inquiries
• Event Booking Forms
• Direct Communication
• Phone Consultations
• Email Correspondence

3.2 Indirect Collection

• Cookies and Tracking Technologies
• Analytics Tools
• Third-Party Service Providers

4. Purpose of Data Collection

We collect and process your data for the following purposes:

• Providing Event Services
• Customer Communication
• Booking Management
• Payment Processing
• Service Improvement
• Marketing Communications (with consent)
• Legal and Regulatory Compliance

5. Data Usage and Sharing

5.1 Internal Use

Your data is used exclusively by The Shake & Sip team for service delivery and customer support.

5.2 Third-Party Sharing

We may share data with:

• Payment Processors
• Booking Management Systems
• Legal Authorities (when required)
• Service Providers

5.3 Consent and Transparency

We will always:

• Obtain explicit consent before sharing data
• Inform you about data sharing purposes
• Provide opt-out mechanisms

6. Data Security Measures

6.1 Technical Protections

• Encrypted Data Storage
• Secure Server Infrastructure
• Regular Security Audits
• Firewall Protection
• Multi-Factor Authentication

6.2 Organizational Measures

• Staff Training on Data Protection
• Restricted Data Access
• Regular Compliance Reviews
• Vendor Security Assessments

7. Your Rights

As a data subject, you have the following rights:

• Right to Access Your Data
• Right to Correction
• Right to Erasure
• Right to Object to Processing
• Right to Data Portability
• Right to Restrict Processing
• Right to Withdraw Consent

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Data Retention Policy

We retain personal data only for as long as necessary:

• Event Booking Records: 7 Years
• Communication Logs: 3 Years
• Marketing Consent: Until Withdrawal
• Financial Records: As per Legal Requirements

9. Cookies and Tracking

9.1 Cookie Usage

• Performance Cookies
• Functional Cookies
• Analytical Cookies

9.2 User Controls

• Browser Settings
• Cookie Consent Management
• Opt-out Options

10. Children’s Privacy

We do not knowingly collect data from individuals under 18. If such data is accidentally collected, we will promptly delete it.

11. International Data Transfers

We comply with international data protection regulations and ensure secure data transfers with appropriate safeguards.

13. Updates to Privacy Policy

We may update this policy periodically. We recommend reviewing it regularly.

13.1 Notification Method

• Website Updates
• Direct Communication
• Prominent Notifications

14. Contact Information

For any privacy-related queries:

The Shake & Sip Privacy Team

• Email: privacy@shakeandsip.com
• Phone: 7850026036
• Address: [Your Business Address]

15. Grievance Mechanism

If you have concerns about data handling, you can:

• Contact Our Privacy Team
• Lodge a Formal Complaint
• Seek Legal Recourse

16. Compliance Statements

We are committed to:

• GDPR Compliance
• Personal Data Protection Act
• Transparency
• Ethical Data Handling

17. Disclaimer

This policy is subject to Indian jurisdiction and local data protection laws.